Premium
Ticket claiming
Staff claim a ticket or assign it to a teammate.
Free on every server
Take support out of #general.
The #1 ticketing Discord bot puts the member who needs help in a private channel, with your staff already in it.
Free on every server. Premium from $7.99 a month per server, with a 7-day free trial.
Ticket Tool in numbers
5.8M+
servers running Ticket Tool
1.4B
members across those servers
623M+
tickets created
99%
uptime since 2022
One panel, every kind of question.
One message carries every category you support. A member presses the button that fits and lands in a private channel with the right staff already in it.
- Unlimited panels, free on every server
- Buttons, a dropdown or a command
- Ticket categories, each with its own support roles
Every question gets its own channel.
Only the member and your staff can see it, so nothing scrolls away unanswered.
- A private channel for every ticket
- Tickets can open as threads with Premium
- Ticket limits and bypass roles for busy servers
Ask before the channel opens.
Your questions, and the answers attached to the ticket, so nobody arrives and goes quiet for an hour.
- Your questions, asked before the channel opens
- Answers attached to the ticket
A closed ticket is not a lost one.
The conversation is saved as a transcript in a channel your staff can read, so anyone can look back at what was said.
- One HTML file in a channel you pick
- Google Drive export, once the server owner connects it
- With Premium, transcripts save by themselves when a ticket closes
See where the work goes.
Which panels are busy, who is claiming tickets, and how many are open right now.
- Ticket statistics, free on every server
Try it yourself
This is a working copy of the flow. Open a ticket, answer one question and close it, the way your members and staff would.
#support
Set it all up from the dashboard.
Categories, support roles, ticket names, limits and logging all sit on one page, and every one of them has an explanation beside it.
Choose which roles can manage tickets.
Built for the team that answers the tickets.
Premium
Automation
Reply to, close or delete a ticket when a trigger you choose fires.
Unlimited tickets
No cap on the tickets a server holds. Discord's own limit is the ceiling.
Ticket creation
Open from buttons, a dropdown or a command, with form questions first.
Custom commands
The question you answer twice a day becomes a command you type once.
The bot's own messages
Thirteen of them are yours to rewrite, from the panel to the escalate message.
Up and running in five steps.
Only one of them is something you have to make.
Invite the bot
Leave the permission list as it is. It needs all of it.
Have a support role
The only step that is yours to make. Everything else is a screen.
Open the dashboard
Administrator in the server is what gets you in.
Create a panel
One message, a button for each category you support.
Send it to a channel
Past here it is customising rather than setting up.
Free to use. Premium when you want more.
Standard
Free
Free forever · nothing to cancel
Everything most servers need, at no cost.
- Unlimited Panels
- Generate Transcripts
- Support Roles
- 10 Tickets a minute
- Ticket Statistics
- Custom Commands
- Dashboard History
- +7 more included free
Premium
Most popular$7.99/month
Everything in Standard, plus every gated feature unlocked.
- Faster Premium Only Bot
- Automatic Transcripts
- Full Customization
- Direct Messages
- Ticket Automation
- +9 more unlocked with Premium
| Feature | Standard | Premium |
|---|---|---|
| Unlimited Panels | Included | Included |
| Generate Transcripts | Included | Included |
| Support Roles | Included | Included |
| Unlimited Tickets | 10 / min | Included |
| Ticket Statistics | Included | Included |
| Custom Commands | Included | Included |
| Dashboard History | Included | Included |
| Additional Observer Roles | Included | Included |
| Ticket Categories | Included | Included |
| Ticket Limits and Bypass Roles | Included | Included |
| Dropdown and Command Tickets | Included | Included |
| Escalate Between Panels | Included | Included |
| Config Backup and Restore | Included | Included |
| Google Drive Transcript Export | Included | Included |
| Faster Premium Only Bot | Not included | Included |
| Automatic Transcripts | Not included | Included |
| Full Customization | Not included | Included |
| Direct Messages | Not included | Included |
| Ticket Automation | Not included | Included |
| Ticket Claiming | Not included | Included |
| Thread-Style Tickets | Not included | Included |
| Panel Time Schedule | Not included | Included |
| Ticket Padding | Not included | Included |
| Bloxlink Integration | Not included | Included |
| Custom Bot Avatar and Name | Not included | Included |
| Multiple Embeds per Message | Not included | Included |
| Transcripts Outside Ticket Channels | Not included | Included |
| Larger Transcript Attachments | Not included | Included |
What servers say
Give your members somewhere to ask.
Panels, transcripts, support roles and statistics are free on every server.